30 DAY
V Electronic Cigarettes - No tobacco smoke, no ash, no smell!
Vsmokes ®

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At V Smokes, our attentive staff is available Monday through Saturday to answer all of your questions and make sure you are 100% satisfied.

Customer Service
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Free Returns
Just because shipping is free doesn't mean it should take a long time. V understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order electronic cigarettes from our website, you can expect to receive the best e-cigarettes on the market within 10 business days. 
Free Shipping
At V we want to create a risk free shopping experience for all e-cigarette customers. Unlike many other E-cigarette web sites that have special rules and lots of fine print, V offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions. 
Are you new to electronic cigarettes and not sure who to trust? If you are not 100% satisfied with your e-cigarette purchase, you can return your order to the warehouse within 30-days for a full refund (Returns must be unused, in the state you received them, and in the original packaging).  

At V we are committed to you. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy self-service return process to print out a free return label - your domestic shipping costs are prepaid.

With V’s 30-day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original unopened packaging.

Return With V - It's Simple:

  • You can return your purchase for up to 30 days from the purchase date. 
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE for all unused V products.
  • Please do not send your purchase back to the manufacturer.
  • You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us.*
  • Once your return is received and inspected by the fulfillment centers your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. 
  • As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.
  • Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. 

          *Please note to use our pre-paid labels, shipments must be sent from the United States.